Resetting your password when an activation link has expired

When an activation link has expired, you will need to request a new link using the Reset Password button.

1. Open the welcome email and click on the expired activation link.
2. Click on the IB Concierge logo on the top left corner of the page.
3. At the login prompt, click on the [Reset Password] button.
4. At the next page enter the email address associated with your IB Concierge account.
5. Set a new password using the activation link from the email.